Store Policies

LuckiiArts is on vacation through the end of July! If you have placed an order with me recently, no worries, it is being completed and will be shipped out to you as soon as it is complete!

I can still be reached by email for questions!

Have a great summer everyone!

~Casey

Welcome

PLEASE NOTE: All pieces are created by hand, so no two items are identical. That's the beauty of art! Please allow for slight variances from what is shown in the made to order photos. I am very proud of my work and ask that as a guest in my shop, if you see something you like, you respect my rights as an artist- and do not copy or use any images without my permission! Thanks!

Shipping

I ship the item(s) you purchase with care. I take great pride in my work and want to make sure that you get the piece you purchased in the same condition as it leaves me! Most often I ship priority with tracking.

For large or international orders, please email me and I will get a specific price for the item(s) you would like to purchase. Every country has a different policy on customs and once your purchase has left the United States I have no control how long the item will be held by customs. Buyers are responsible for any and all duties and customs charges that may be incurred.

If you would like a specific type of shipping :ie- insurance/confirmation...please email me that too.

Refunds and Exchanges

I am big on happy customers- so if you have a problem of any kind- just email me and we will get it straightened out asap!

PLEASE NOTE***All Hand Painted Tiles are installed by you, the customer. I am not responsible for damage to the tiles once they enter your hands. Your tiles can be mounted with thinset onto a surface, like regular ceramic tiles. They can be framed or I will drill holes into the tiles upon request! Thank you for looking at my tiles and understanding my policies***

RETURNS
I want you to be 110% satisfied with your new art. In the event you are not, please return the piece in same condition it was received including all gift boxes/wrapping within 3 days of receipt. Your purchase price will be refunded with the exception of shipping costs.

Custom or special orders are not returnable/refundable.

Additional Policies FAQ's

***GIFTS*** If there is a special occasion and you would like the item wrapped with a card- just let me know and I will be happy do to so!